Summer Breeze

I'm taking two courses in Summer I, Competitive Advantage from Operations and Global Economy. My classmates think I'm crazy for taking two courses at once - this amounts to four nights a week. However, the course load seems manageable, and so far, I really like the material.

There are all sorts of crazy stats I've learned. Six million Americans work in call centers. Open heart surgery is conducted as an assembly line operation. Customer satisfaction for fast food and investment brokerages are about the same. The post office, of all things, rates among the highest customer service experiences, though not quite as high as expedited delivery services.